ORACLE SERVICE MANAGEMENT

An optimised managed service for your Oracle estate.

End-to-end Oracle estate management bringing together IaaS and PaaS operations, automated DevOps, integrated FDI reporting, ProcessSense automation and continuous technical debt reduction.

One integrated service
01 IaaS & PaaS Operations

Infrastructure, security and quarterly patching.

02 FDI Reporting Pipeline

ETL pipeline and dedicated report developers.

03 ProcessSense Automation

Portable process logic and BA optimisation.

04 Continuous Improvement

Technical debt reduction and living runbooks.

HOW IT WORKS

From reactive support to a continuously improving service.

The aim is to move away from manual operational overhead, disconnected reporting and growing technical debt, towards a managed Oracle service that is automated, documented and continuously improved.

01 TODAY

Legacy operations

Operational effort is still tied up in manual activity, outdated documentation, delayed reporting and technical debt.

Manual deployment overhead
Stale service documentation
Lagging reporting outcomes
Technical debt backlog
02 MODERNISE NOW

Rossera managed service

Operations, reporting and automation are brought together into a more structured and automated service model.

Automated CI/CD DevOps
Integrated ProcessSense & FDI
Living auto-synced runbooks
24/7 ITIL incident governance
03 CONTINUOUS VALUE

An optimised estate

The service then moves into continuous improvement, with ongoing optimisation across the wider Oracle estate.

Reduced technical debt backlog
Increased FDI dashboard delivery cadence
Maximised Oracle Cloud ROI
Accelerated release cadence
SERVICE SCOPE

One service across the Oracle estate.

Rossera brings the core operational, reporting and improvement activities together into one managed service.

01

IaaS & PaaS Operations

Day-to-day management of the Oracle infrastructure and platform services supporting development, test and production environments.

Compute Storage Access
02

Platform & Database Services

Management of Oracle PaaS, Autonomous Database, OIC integrations and API gateways while protecting active services from disruption.

Oracle PaaS OIC APIs
03

Patching & Security

Scheduled quarterly patching, vulnerability scans, hardening and automated compliance activity across the Oracle estate.

Patching Hardening Compliance
04

FDI Reporting

Reporting requirements are captured alongside automation requirements, supported by dedicated report developers and an integrated ETL pipeline.

FDI ETL Dashboards
05

ProcessSense Delivery

Process automation and reporting are designed together, helping requirements move through delivery with greater consistency and pace.

Automation ProcessSense BA Support
THE OUTCOME

Less time maintaining.
More time improving.

A service designed to keep the Oracle estate moving forward.

01

More automation

Reduce manual operational effort.

02

Faster insight

Increase FDI dashboard delivery cadence.

03

Less technical debt

Continuously improve the estate.

04

More value from Oracle

Maximise Oracle Cloud ROI.

PROCESSSENSE + FDI

Automation and reporting, designed together.

Reporting requirements are captured at the same time as the automation itself, helping both move through delivery together.

01
ProcessSense

Define the process

Automation requirements are captured.

02
At the same time

Define the reporting

Reporting outcomes are captured alongside it.

03
Oracle FDI

Build the insight

ProcessSense data feeds FDI reporting.

Dedicated reports team Supporting dashboard delivery
Integrated ETL ProcessSense into FDI
One delivery flow Process + reporting together
CONTINUOUS VALUE

A managed service that keeps improving.

The focus is not just keeping the Oracle estate running, it is continuously improving how it operates.

01

Reduce technical debt

Dedicated capacity to address legacy infrastructure, code and manual workarounds.

02

Improve reporting

Dedicated report developers supporting reliable FDI dashboards.

03

Continuously improve

Ongoing reviews identify new opportunities to optimise the service.

ROSSERA CENTRE OF EXCELLENCE

The right resources, at the right time.

Oracle Service Management